Privacy Policy

consultPRO Innovations Global Ltd is the data controller for personal information collected through the consultPRO platform. "We" and "our" refers to consultPRO; "you" and "your" refers to you as a user.

consultPRO Innovations Global Ltd is a registered Data Controller with the Nigeria Data Protection Commission (NDPC), in compliance with the Nigeria Data Protection Act (NDPA) 2023. We are committed to upholding the highest standards of data protection and privacy for all users on our platform.

This Policy applies to all users — clients, landlords, property professionals, vendors, and visitors. By using consultPRO, you agree to the practices described here. We handle your data in line with applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR) 2019, the Nigeria Data Protection Act (NDPA) 2023, and other applicable international frameworks.

a) Information you give us directly

• Registration details: name, email address, phone number, and location;
• Professional profile information: profession type, licence numbers, experience, and service areas;
• KYC documents: government-issued ID, business registration, identity and tax numbers, professional certifications, and liveness verification;
• Property listings: property details, photos, pricing, and location;
• Payment records: processed through our payment provider — we do not store card numbers; and
• Communications: messages, Trust Hub posts, reviews, and support requests.

b) Information collected automatically

• Device and browser data: IP address, device type, and browser;
• Usage data: pages visited, features used, and session duration; and
• Cookies and similar technologies (see Section 9).

c) Information from third parties

• Identity verification results from our KYC provider (Didit); and
• Error and performance data from our monitoring tools.

We use your information to:

• Run your account — create, maintain, and authenticate your profile;
• Deliver services — enable property searches, consultation bookings, and professional listings;
• Verify identity — confirm who you are through our KYC process, as required by law and for platform safety;
• Process payments — handle transactions securely through our payment provider;
• Communicate with you — send account notifications and, where you have opted in, updates about the platform;
• Keep the platform safe — detect and prevent fraud and misuse;
• Improve the platform — understand how people use consultPRO so we can make it better; and
• Meet legal obligations — comply with applicable laws including tax and anti-money laundering requirements.

We work with carefully chosen third-party providers to operate the platform. We only share the minimum information needed for each provider to do their job, and each one is contractually required to keep your data safe.

• Database and authentication: to store account and profile data securely;
• Cloud storage: to store photos, documents, and KYC files;
• Payment processing: to handle financial transactions;
• Email delivery: to send you notifications and verification emails;
• Video and communication: to support consultation sessions;
• Error monitoring: to identify and fix platform issues using anonymised data;
• Push notifications: to deliver in-app alerts; and
• Identity verification: to carry out KYC checks, including document and liveness validation.

We do not sell your personal information to anyone, ever.

We may share your information in the following situations:

• With other users: professional profile information (name, credentials, ratings) is visible to registered users by design;
• With service providers: as described in Section 4, under strict agreements;
• With regulators or authorities: where required by law or a valid legal order; and
• In a business transfer: if consultPRO is acquired or merged, your data may be disclosed to the acquiring party under equivalent privacy protections.

We keep your information for as long as your account is active or as needed to provide our services. When you close your account, we retain certain data for a reasonable period to meet legal obligations — for example, transaction records and KYC documents are kept for the periods required under applicable anti-money laundering and tax regulations. When data is no longer needed, we delete or anonymise it.

We take reasonable steps to protect your personal information, including using standard encryption for data in storage and transit, limiting staff access to personal data, and reviewing our security practices as the platform grows.

No system can guarantee complete security, and we are honest about that. If you notice anything unusual with your account, please contact us straight away at admin@consultproinnovationsgloballimited.com.

Depending on where you are based, you have rights over your personal data. Users in Nigeria are covered by the NDPR 2019 and NDPA 2023; users in the EU by the GDPR; and users elsewhere by their local data protection laws. These rights generally include:

• Access: request a copy of the data we hold about you;
• Correction: ask us to fix inaccurate or incomplete data;
• Deletion: request that we delete your data, subject to legal retention requirements;
• Restriction: ask us to limit how we use your data in certain circumstances;
• Portability: receive your data in a usable format;
• Objection: object to certain types of processing; and
• Withdraw consent: where we process data based on your consent, you can withdraw it at any time.

To exercise any of these rights, email us at info@consultproinnovationsgloballimited.com. We will respond as soon as we can, and always within 30 days. If you are unhappy with how we handle your request, you can contact the relevant data protection authority in your country. For Nigeria, this is the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.

We use cookies to keep the platform working and to understand how it is being used. The types we use include:

• Essential cookies: needed for login, sessions, and core features — these cannot be switched off;
• Analytics cookies: help us understand usage so we can improve the platform; and
• Preference cookies: remember your settings.

You can manage non-essential cookies through your browser settings. Disabling some cookies may affect how parts of the platform work.

consultPRO is not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has created an account or submitted information, please let us know at info@consultproinnovationsgloballimited.com and we will remove it promptly.

Some of our third-party providers are based outside Nigeria. Where we transfer personal data internationally, we take steps to make sure it is protected appropriately, in line with the NDPR and NDPA requirements for cross-border data transfers.

We will update this Policy as our platform and legal obligations evolve. When we make material changes, we will let you know by email or with a notice on the platform at least 7 days before the changes take effect. Continuing to use the platform after that date means you accept the updated Policy.

For any privacy questions, data requests, or concerns, please reach out to us:

Read our Terms of Service for the full terms governing your use of consultPRO.